ALL ORDERS WILL BE MARKED AS PRE ORDERS | EVERYTHING SHOULD BE BACK ON TRACK BY APRIL 5TH-15TH! UNLESS STATED OTHERWISE BY THE GOVERNMENT! ORDERS WILL PROCESS QUICKER! ❤️ PLEASE BE SAFE & AWARE!

UNITED STATES SHIPPING POLICY

SOME ORDERS WILL BE MARKED AS PRE ORDER'S (PRE ORDERS ALL TAKE 2-3 WEEKS UNTIL THEY ARE SHIPPED) BECAUSE OUR SUPPLIERS OVERSEAS ARE ON HOLIDAY BREAK BECAUSE OF COVID-19 WE ARE TAKING EXTRA PRECAUTIONS TO MAKE SURE THIS VIRUS DOES NOT SPREAD! MAJORITY OF LATE ORDERS WILL BE SHIPPED OUT APRIL 5th-15thTH THAT ARE LATE & THAT WERE PLACED JAN, 16TH-MARCH . If your items are in stock and ready for shipping we will ship the very next day or 5-10 business days later after you purchase loves. If you have questions about if the item you would like is a quick shipping item & not a pre order please email us loves! IF THE ORDER HAS BEEN PLACED WITH THE MANUFACTURER WE WILL NOT BE ABLE TO GIVE YOU A REFUND! PLEASE BARE WITH US AS WE GO THROUGH THESE TRYING TIMES WITH THE CORONA VIRUS. WE WILL TRY OUR BEST TO PROCESS ORDERS AS QUICKLY AS POSSIBLE; BUT PLEASE UNDERSTAND THAT THESE THINGS ARE OUT OF OUR CONTROL, NO REFUNDS WILL BE ISSUED AFTER THE ORDER IS PLACED WITH THE MANUFACTURER. 

 

PROCESSING TIMES FOR CERTAIN ORDERS WILL TAKE 5-10 BUSINESS DAYS, & SHIPPING WILL TAKE 2-3 BUSINESS DAYS. This means that your order will take 12-16 business days to get you to. For other orders processing takes 5-7 business days THEN it is shipped out. Shipping provider is through USPS & UPS for international and domestic orders. Once your package is shipped it should take 3-4 days to get to you. No clothing is put into plastic because of our sustainability reasons. We are a fast fashion company that is working towards sustainability. So no plastic packaging is used to ship out our clothing starting Jan. 2020.

 

Please make sure that the shipping address is correct as we’re unable to redirect orders once they are shipped because they are in USPS hands, please contact them if there is a problem with the delivery. If you order, and put in the wrong address we are not liable; if the package is shipped back to us we will ship it back to you, but you are to pay for shipping again because a new tracking number/label will have to be created. The cost of shipping is calculated at checkout. Please contact your local post office for more information regarding your package; Kala Kouture is not responsible if they lose your package. PROCESSING & Delivery time does NOT include WEEKENDS or Holidays. Tracking numbers will be emailed to you as soon as the item is shipped. 

If you have not received your order in the time as stated in our shipping policy please email us your order # and let us know so we can fix it immediately! We take pride in seeing our customers happy. 

INTERNATIONAL SHIPPING

Shipments that are outside of the United States processing and shipping time will take up to 10 through 20 business days depending on where your located and it could be longer so please be patient and understanding. Any questions about your order please email us, we will keep you updated. Please make sure that the shipping address is correct as we’re unable to redirect orders once they are placed. If you order, and put in the wrong address we are not liable; if the package is shipped back to us we will ship it back to you, but you are to pay for shipping again because a new tracking number/label will have to be created. The cost of shipping is calculated at checkout. Please contact your local post office for more information regarding your package.

Items Marked as PRE-ORDER'S

 Pre-Order means shipping takes up to 2-3 weeks because of the manufacturer. This means you will receive your order in three weeks or less. If you have any other questions about this, feel free to contact us about it before placing your order. A Tracking number will be sent to your email when the item is shipped.

 

RETURNS/EXCHANGES/REFUNDS

No Refunds, only store credit or exchanges. *ALL SALES ARE FINAL NO EXCEPTIONS* If you have any questions feel free to contact us. We offer free returns in the U.S only. If the items you received is not what you order, incorrect size, or damaged we will send you a return label and get the correct product shipped out to you after we receive the returned item in the mail. We only offer store credit or an exchange for the correct size and/or a different item that is the same value of your purchase. 

If you receive an item that is damaged, defective, or is not the item you ordered, it must be reported to us within 5 days of delivery, email us at kalakoutureco@gmail.com. Exchange of a damaged item will only be allowed for any other product that is the same price or the exact same item in the same size.

Returns must reach us within 7 business days after the exchange has been authorized. If merchandise reaches us after 7 business days original package will be returned back to customer without exchange. If duplicated item is not available, exchange must be for equal value of original purchase of item. If you buy an item and the size does not fit we can exchange that item with you for the right size, but first we have to receive the item your exchanging, then we will ship out your correct size. We will advise you on how to send damaged item back to us. Please choose carefully before purchasing a product as "Item not as I expected" "Color not what i expected" “Doesn’t fit how I would like” “Don’t like material” are not acceptable reasons for returns nor a refund. 

SALE ITEMS

All sale items are FINAL SALE, no returns, no refunds, nor exchanges. 

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