Shipping Policy

United States Shipping Policy 

 

Processing is 2-5  business days, shipping is 2-4 business days with USPS, UPS, or FEDEX. Processing + delivery altogether takes 5-10 business days!

You can track your package here: https://www.kalakouture.com/apps/parcelpanel and on USPS.com

Delays can happen, we are not responsible for delays and will not refund due to an delay. 

PRE ORDER ITEMS

Items labeled as pre order can take up to a week to ship (1-7 days unless it's stated otherwise). Once shipped it’s delivered in 7-14 days. Pre order items are shipped with USPS partners so once your order clears USA customs it will be updated on USPS.com as well!

International Shipping Policy

Processing is 3-4 business days, shipping time is 8-15 days.  Items labeled as pre order take up to 3-5 business days to ship. Once shipped it’s delivered in 2-3 weeks. 

 INCORRECT ADDRESS?

Please make sure that the shipping address is correct as we’re unable to redirect orders once they are shipped because they are in USPS or UPS hands, please contact them if there is a problem with the delivery. If you order, and put in the wrong address we are not liable; if the package is shipped back to us we will ship it back to you, but you are to pay for shipping again. If this happens you can not cancel the order nor get a refund because you put in the incorrect address. The package will be held for 20 days for you to pay for reshipment. We will let you know the shipping cost. Kala Kouture is not responsible if they (USPS, Fedex, UPS,ETC)  lose or misplace your package. 

Several tracking numbers? 

You may receive multiple tracking numbers if you have an item's in your order that gets shipped from main office and our warehouse. When this happens your order will be merged together into one by USPS, or it will be delivered separately. Each tracking number will sent to you via email or via text message. 

If an item in your purchase is an preorder whereas the other item(s) is not, please note that the order will ship separately so you will receive different tracking numbers.