Shipping Policy

Orders ship out in 2-5 business days and delivery takes 7-10 days. 

Please note that items labeled as pre order can take up to one week to ship. Typically, they ship out quicker but it is possible it takes the amount of time mentioned above. Once shipped it’s delivered in 7-10 days. For orders outside of the United States it’ll be 7-16 days for delivery. 

If an item in your purchase is on preorder whereas the other item(s) is not, please note that the order will ship separately so you will receive different tracking numbers.  

You can track on our website with real time updates at this link: https://www.kalakouture.com/apps/parcelpanel

Once your order clears USA customs it will be updated on usps.com as well. 

 INCORRECT ADDRESS?

Please make sure that the shipping address is correct as we’re unable to redirect orders once they are shipped because they are in USPS or UPS hands, please contact them if there is a problem with the delivery. If you order, and put in the wrong address we are not liable; if the package is shipped back to us we will ship it back to you, but you are to pay for shipping again. If this happens you can not cancel the order nor get a refund because you put in the incorrect address. The package will be held for 20 days for you to pay for reshipment. We will let you know the shipping cost. Kala Kouture is not responsible if they (USPS, Fedex, UPS,ETC)  lose or misplace your package. 

Several tracking numbers? 

You may receive multiple tracking numbers if your purchase contains an pre order item or you have an item in your order that gets shipped directly from office and instead our warehouse. When this happens your order will be merged together into one by usps, or it will be delivered separately. Each tracking number will sent to you via email or via text message.