Refund policy

RETURNS + EXCHANGES ☁️

We want you to absolutely LOVE your Kala Kouture pieces. 🤍

Because our collections are released in limited drops and many of our styles are made available through pre-order, we keep our return policy simple and intentional.

Please read the policy below before placing your order.

ALL SALES ARE FINAL

Kala Kouture does not offer refunds for change of mind, incorrect size selection, color preference, or simply deciding that an item isn't for you.

However, if your item arrives damaged, defective, or incorrect, we're happy to help make it right.

For eligible items, we offer exchanges or Kala Kouture store credit.

PRE-ORDER + LIMITED DROP ITEMS

Many Kala Kouture styles are released as limited-edition drops and pre-orders.

Because these pieces are secured specifically as part of a limited drop, pre-order and limited-drop purchases are final sale and cannot be returned or exchanged for sizing, fit, color, or change of mind.

By placing a pre-order, you are agreeing to the estimated shipping timeframe listed on the product page.

We recommend reviewing the size chart and product details carefully before placing your order.

If you love her enough to wait for her, she's yours. ☁️

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

We carefully check orders before they leave us, but mistakes can occasionally happen.

If your item arrives:

Damaged
Defective
With a manufacturing issue
Or is not the item you ordered

please contact us within 3 days of delivery at orders@kalakouture.com.

Once we review your request, we'll let you know the next steps and provide instructions for your exchange or store credit.

EXCHANGE + STORE CREDIT CONDITIONS

For an item to qualify for an exchange or store credit, it must be:

Unworn
Unwashed
Unaltered
Free of makeup, deodorant, perfume, stains, pet hair, or other marks
In its original condition
With original tags attached, when applicable