Shipping policy

SHIPPING + PRE-ORDER POLICY ☁️

At Kala Kouture, we believe the best pieces are worth waiting for. 🤍

As we continue growing and introducing more limited-edition collections, many of our sets are released through limited-time pre-order drops rather than being kept fully stocked year-round.

This allows us to bring you new styles, colors, and capsules without overproducing inventory — while giving our soft girls the opportunity to secure their favorite pieces before the drop closes.

ESTIMATED SHIPPING TIMES

United States

In-stock items:
Processing: approximately 2–8 business days
Shipping: approximately 2–4 business days

Pre-order items:
Ships within approximately 2–3 weeks
Delivery time begins once your order has shipped and will vary based on the shipping carrier and destination.

International Orders

International delivery times vary by destination and carrier.

Please allow additional time for customs processing and international transit.

PRE-ORDER SHIPPING TIMES

Pre-order items typically ship within 2–3 weeks from the date your order is placed.

Your estimated shipping timeframe will be communicated on the product page whenever possible.

Please note that the 2–3 week timeframe is the time it takes for your order to be prepared and shipped — it does not include the carrier's delivery time once your package has been shipped.

Once your order ships, you'll receive a tracking email so you can follow your package all the way to your door. 💌

ORDERING IN-STOCK + PRE-ORDER ITEMS TOGETHER

If your order contains both an in-stock item and a pre-order item, your order may ship separately.

Your in-stock item may be shipped first, while your pre-order item will ship once it is ready.

You may receive more than one tracking number depending on how your order is fulfilled.

WRONG SHIPPING ADDRESS

Please make sure your shipping address is correct at checkout.

If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply to reship the order.

Kala Kouture is not responsible for packages delayed, returned, lost, or misdelivered as a result of an incorrect address entered at checkout.

LOST, STOLEN OR DELIVERED PACKAGES

Once your tracking information shows that your package has been delivered, Kala Kouture is not responsible for packages that are subsequently lost, stolen, or misplaced.

If your package shows as delivered but you cannot locate it, please first check with household members, neighbors, and your local carrier.